Terms and Conditions

By placing your order with us you are agreeing to the following terms and conditions

We reserve the right to make changes to our website, prices and terms and conditions at any time and without notice
We are not responsible for the content or availability of products on websites linked within our website

Orders

Please make sure you have checked your order details carefully before payment
Once your order has been processed you will receive a confirmation email from us and this will include a unique customer reference number. You will receive a further email once your payment has been processed.

If you decide you would like to change or cancel your order, please contact us as soon as possible. If your tree has not yet been cut or your order is yet to be dispatched, we may be able to refund you (although this cannot be guaranteed and a cancellation fee of £5 may apply). Once your order has been dispatched, unfortunately we cannot accept cancellations
If for any reason we have to cancel your order, we will refund you 100% of any monies paid within 7 working days from the cancellation
We do not accept any returns unless the item is faulty

Your order should arrive within 2-3 working days from the date you place your order or within your specified delivery window. If your delivery has not been attempted within 10 working days of the expected delivery date then you will be entitled to a refund. Please note, unfortunately we cannot refund you should your order be delayed due to severe weather conditions or any other circumstances beyond our control

Deliveries will be sent via a 3rd party courier and can take place to most addresses with a UK postcode. Unfortunately we cannot deliver to the Scottish Highlands, Offshore Islands, Northern and Southern Ireland
Deliveries will be made Monday to Friday between 8.30am and 5.30pm. Exact delivery times cannot be provided
Once your order has been collected by our 3rd party delivery driver, they are responsible for the carriage and safe arrival of your items. Catsfield Christmas Trees Farm cannot be held responsible for the conduct of our 3rd party delivery partner

All trees sizes are approximate
Our strict quality control processes will ensure that we only dispatch trees of the highest quality and visual appearance. Please remember that real Christmas trees are a natural product and, unlike artificial trees, a real tree will not necessarily have a uniform shape and will have its own individual characteristics. However, if you are unhappy, you need to contact us within 48 hours of receipt of the delivery and we will do everything we can to help you
To ensure the quality of our trees we aim for 100% of our trees to be sourced from our farm in Catsfield. However, if demand for our products is unusually high, we reserve the right to source trees to meet demand from an equally reputable and quality driven supplier
Catsfield Christmas Tree Farm cannot be held responsible for any deterioration in quality of the tree if our tree care advice is not followed once the order has been received

The content and design of our website is exclusive to Catsfield Christmas Tree Farm